Privacy & Cookies
Privacy
Data controller
Glass Space Ltd.
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact us.
Glass Space Ltd,
Unit 9-10, Harlescott Barns,
March Way, Shrewsbury.
SY1 3SY
+44 (0) 1743 648899
Personal information we process via our website
- Email addresses
- Photographs of completed projects and work in progress
- Staff roles and contact info
- Website usage data
Purposes and lawful bases for processing personal information
Email addresses
Where it comes from: Provided by enquirers via links on our website.
How it's processed: Used to answer enquiries, process requests and manage delivery of products and services and communication on ongoing basis until conclusion of contract.
Who it's shared with: Colleagues within our company as necessary and appropriate.
Lawful basis for processing: Contract.
Photography
Where it comes from: On-site photograhy of completed projects and work in progress
How it's processed: Published on website. Faces blurred as appropriate so that this is not personally identifiable information.
Who it's shared with: Any visitor to our website.
Lawful basis for processing: Legitimate interests.
Staff roles and contact info
Where it comes from: internal company records.
How it's processed: Published on our website. Updated as circumstances change.
Who it's shared with: Visitors to our website.
Lawful basis for processing: Legitimate interests.
Website usage data
Where it comes from: Google Analytics tracking script on each page of our website.
How it's processed: We use this information to help us understand how people use our website and to improve their experience when using it. We anonymise certain key information to ensure we do not identify any visitor personally.
Who it's shared with: Our management team.
Lawful basis for processing: Legitimate interests.
Security
We have comprehensive, multi-layered security procedures and processes in-place in order to protect your information while it is stored on our systems.
Retention and destruction of information
We will retain your personal information only as long as necessary while we are providing services to you. We will also retain your personal information to fulfil legal requirements. In any event, we won’t retain your personal information for longer than seven years.
We keep your personal information:
- To respond to enquiries or complaints
- To show we have treated you fairly
- To maintain our records
- Where we are required to do under a contract
Email addresses
Retained until conclusion of contract, in accordance with our retention and destruction policy
Photography
Retained/Destroyed: In accordance with our retention and destruction policy
Staff roles and contact info
Retained/Destroyed: In accordance with our retention and destruction policy
Website usage data
Google Analytics data. We anonymise IP addresses so this does not identify any visitor to our website personally. Even so, we retain this data for the minimum period possible (14 months).
Policy
Personal information is destroyed securely at the appropriate time, in accordance with our internal information retention and destruction policy.
Your rights
The right to be informed
This privacy statement aims to provide you with clear and concise information about what we do with your personal data.
The right of access
You have the right to access any personal information we hold about you.
Please contact us
We will ask for information to prove your identity before any personal information is released to you.
We don't charge a fee for providing you with information we hold about you.
We are required to provide you with the information within one month from the date of receipt of your request.
The right to rectification
You have the right to request rectification of any inaccurate or incomplete personal information which we hold. Please contact us. We are required to rectify the information within one month.
The right to erasure (to be forgotten)
We have rigorous arrangements for retention and destruction of information in place. You also have the right to request deletion of personal information
Please contact us
We may be required to retain some information to comply with a legal obligation or if the information will be required for the purposes of resolving a complaint.
The right to restrict processing
You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances.
When processing is restricted, We are permitted to store the personal data, but not use it.
You can make a request for restriction by contacting us.
We have one month to respond to a request.
The right to object
You have the right to object to our processing of your personal information at any time.
If you object we will stop processing your personal information as soon as we receive your written objection. Please contact us
The right to complain to the data protection regulator
We would appreciate the opportunity to resolve any complaints you have, however you also have the right to complain to the UK data protection regulator (the "ICO") about how we've used your personal data.
The ICO website also contains useful information about your privacy rights.
Measuring our Visitors
We measure visitors to our website using Google Analytics. This records the pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous - so we don't know who you are; we only know that somebody visited our site.
The information we collect from analytics helps us understand, for example, how people arrive at our site and how well our website is meeting the needs of our visitors. We use this information to help us understand how people use our website and to improve their experience when using it.
You can learn more about Google Analytics or opt out if you wish.
Cookies
Our website may set the following cookies:
Google Analytics
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These cookies are necessary for Google Analytics to work properly.
Cookie Consent
cookieconsent_dismissed
This cookie is set when you click the "Got it!" button on the "This website uses cookies to ensure you get the best experience on our website" banner.
This prevents you being shown the banner again for up to one year.